Richmond Medical Group

Written by a patient

The clinical care is very good. I have a number of examples where a variety of the doctors in the practice have gone the extra mile to get to the bottom of particular issues. The booking system is a constant frustration, being told that the appointments are updated at 1am is not helpful, particularly if you are not nocturnal.

Recommend

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Written by a patient

Good GPs but will benefit from a move to more spacious surroundings. The practice would benefit from another doctor or two as obtaining an appointment is not always easy. The practice is well run.

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Written by a patient

All the doctors at this surgery 'go that extra mile' to make sure you get the best treatment.

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Appointment

Written by a patient

I've only needed to use the surgery twice since moving to the area last year. On both occasions, I found the reception staff and doctors to be very efficient, helpful and thorough. The only problem I can find is the automated appointment booking system. You have to call after 1am to stand any chance of seeing your preferred doctor within a reasonable waiting time.

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Written by a patient

The doctors and receptionists at North Road Surgery offer a very friendly and professional service. I'm amazed at how much personal care and attention I receive when the practice is struggling with the influx of too many patients (due to other practices in the area closing) and the consequent lack of space. I have always been treated courteously and consider it a model practice. I hope that the sterling efforts of the doctors and practice manager to find a new and bigger location for the practice are rewarded in the near future.

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Cleanliness

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